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Interviews – as a Technique in Project Management | PMBOK®Guide

Interviews

A formal or informal approach to elicit information from stakeholders by talking to them directly. It is typically performed by asking prepared and spontaneous questions and recording the responses. Interviews are often conducted on an individual basis between an interviewer and an interviewee, but may involve multiple interviewers and/or multiple interviewees. Interviews should be conducted in an environment of trust and confidentiality to encourage honest and unbiased contributions.

Where Applied ?

Within the PMBOK® Guide, Interviews as one of the technique is used in the following processes:

PROCESSES

KNOWLEDGE AREA

PROCESS GROUPS

Develop Project Charter

Project Integration Management

Initiating

Develop Project Management Plan

Project Integration Management

Planning

Collect Requirements

Project Scope Management

Planning

Plan Quality Management

Project Quality Management

Planning

Identify Risks

Project Risk Management

Planning

Perform Qualitative Risk Analysis

Project Risk Management

Planning

Perform Quantitative Risk Analysis

Project Risk Management

Planning

Plan Risk Responses

Project Risk Management

Planning

DEVELOP PROJECT CHARTER

Interviews are used to obtain information on high-level requirements, assumptions or constraints, approval criteria, and other information from stakeholders by talking directly to them.

DEVELOP PROJECT MANAGEMENT PLAN

Interviews are used to obtain specific information from stakeholders to develop the project management plan or any component plan or project document.

COLLECT REQUIREMENTS

Interviewing experienced project participants, sponsors, other executives, and subject matter experts can aid in identifying and defining the features and functions of the desired product deliverable’s. Interviews are also useful for obtaining confidential information.

PLAN QUALITY MANAGEMENT

Project and product quality needs and expectations, implicit and explicit, formal and informal, can be identified by interviewing experienced project participants, stakeholders, and subject matter experts.

In all Project risk management planning processes this technique is used. Interviews during these processes should be conducted in an environment of trust and confidentiality to encourage honest and unbiased contributions.

IDENTIFY RISKS

Individual project risks and sources of overall project risk can be identified by interviewing experienced project participants, stakeholders, and subject matter experts.

PERFORM QUALITATIVE RISK ANALYSIS

The possibility of expert views being biased should be considered in this process.  Data-gathering techniques that can be used for this process include but are not limited to interviews. Structured or semi-structured interviews can be used to assess the probability and impacts of individual project risks, as well as other factors.

PERFORM QUANTITATIVE RISK ANALYSIS

Interviews may be used to generate inputs for the quantitative risk analysis, drawing on inputs that include individual project risks and other sources of uncertainty. This is particularly useful where information is required from experts.

PLAN RISK RESPONSES

Data-gathering techniques that can be used for this process include but are not limited to interviews. Development of responses to individual project risks and overall project risk may be undertaken during structured or semi-structured interviews with risk owners. Other stakeholders may also be interviewed if necessary.

References:

PMBOK® GUIDE SIXTH EDITION

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